4dnow Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") is issued by 4dnow ("we", "us", or "our"), the operator of the website located at 4dnow.lat (the "Platform"). It describes how 4dnow collects, processes, stores, shares, and protects the personal data of individuals ("you", "your", or "Member") who register for, access, or use our online gaming services, including live casino, sports betting, slots, Teen Patti, and 4D lottery products.

By creating a 4dnow account or continuing to use our Platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Policy. If you do not agree to this Policy, you should discontinue use of the Platform immediately.

This Policy is governed by and construed in accordance with the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA) and any applicable subsidiary legislation. Where 4dnow operates in additional jurisdictions, additional local requirements may supplement this Policy.

2. Information We Collect

4dnow collects personal data through multiple channels during the lifecycle of your membership. The categories of information we may collect include:

2.1 Registration & Identity Data

When you create a 4dnow account, we collect your full legal name, date of birth (to verify that you are aged 21 or above, as required under Malaysian gaming regulations), email address, mobile phone number, and a username or display name of your choice.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and responsible gaming requirements, we may request a copy of your national identity card (MyKad), passport, or other government-issued identification. This data is processed only for verification purposes and is subject to enhanced security controls.

2.3 Financial & Payment Data

When you make deposits or withdrawals, we collect transaction details including payment method type (e.g., Touch n Go eWallet, Boost, Maybank online banking, CIMB, Public Bank, Visa, Mastercard, or cryptocurrency wallets), transaction amounts in Malaysian Ringgit (MYR) or the equivalent digital currency value, and bank account or wallet identifiers necessary to process your request. Full card numbers are never stored on our servers.

2.4 Technical & Device Data

Our Platform automatically collects certain technical information when you visit or interact with 4dnow, including your IP address, browser type and version, operating system, device identifiers, time zone, language preferences, referring URLs, and pages visited within our Platform. This data is used primarily for security monitoring, fraud prevention, and improving platform performance.

2.5 Gaming & Behavioural Data

We record details of your gaming activity on 4dnow, including games played, bet amounts, win/loss history, session durations, and promotional offers redeemed. This data is used to personalise your experience, identify responsible gaming triggers, and comply with regulatory audit requirements.

2.6 Communications Data

If you contact our customer support team via live chat, email, or any other communication channel, we retain records of those interactions — including the content of messages and any attachments — for quality assurance and dispute resolution purposes.

2.7 Marketing Preference Data

We record your preferences regarding the receipt of marketing communications from 4dnow, including opt-in and opt-out timestamps, to ensure we respect your communication choices.

3. How We Use Your Data

4dnow processes your personal data on one or more of the following lawful bases: performance of a contract with you, compliance with a legal obligation, your explicit consent, or our legitimate interests (where these do not override your fundamental rights).

The specific purposes for which we use your data include:

• Account Management: Creating, verifying, maintaining, and securing your 4dnow membership account.
• Payment Processing: Facilitating deposits and withdrawals in MYR and supported cryptocurrencies through our payment service partners.
• Identity & Age Verification: Confirming that all members are 21 years of age or older before permitting access to real-money gaming services.
• Regulatory Compliance: Meeting our obligations under Malaysian law, including AML/CFT (anti-money laundering and counter-financing of terrorism) requirements.
• Fraud & Security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, and other illegal activities on the Platform.
• Responsible Gaming: Monitoring gaming behaviour patterns to identify members who may be at risk of problem gambling and to enforce self-exclusion or deposit limit requests.
• Service Personalisation: Tailoring your game recommendations, bonus offers, and Platform interface to your preferences and activity history.
• Marketing Communications: Sending you promotional updates, bonus notifications, and news about 4dnow products — but only where you have given your prior consent or where we have a legitimate interest to do so.
• Analytics & Improvement: Analysing aggregated usage data to improve Platform functionality, game selection, and user experience across devices.
• Customer Support: Responding to your queries, complaints, and disputes in a timely and accurate manner.

4. Disclosure & Sharing of Your Data

4dnow does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your data with the following categories of recipients under strictly controlled conditions:

4.1 Payment Service Providers

To process deposits and withdrawals, we share necessary payment data with regulated payment processors, e-wallet providers (including Touch n Go and Boost), local Malaysian banks such as Maybank, CIMB, and Public Bank, and international card schemes such as Visa and Mastercard. These providers process your data solely to fulfil your transaction instructions.

4.2 Identity Verification Partners

We engage third-party KYC (Know Your Customer) technology providers to assist with identity document verification and sanctions screening. These partners act as data processors under our instruction and are bound by strict confidentiality and data security obligations.

4.3 Gaming Technology Providers

Our Platform is powered by a range of game content providers and platform technology vendors. Limited technical data (such as session identifiers and bet records) may be shared with these providers solely to deliver the gaming services you use.

4.4 Legal & Regulatory Authorities

We may be required by law to disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies in Malaysia or other relevant jurisdictions. We will only do so to the extent strictly required by applicable law and will, where permissible, notify you of such disclosures.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 4dnow's business assets, your personal data may be transferred to the relevant successor entity as part of that transaction, subject to equivalent data protection commitments.

5. Cookies & Tracking Technologies

4dnow uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve our Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for basic Platform functionality, including keeping you logged in to your 4dnow account and maintaining your session security. These cannot be disabled.
• Performance & Analytics Cookies: Help us understand how members use 4dnow — which pages are most visited, where users encounter errors, and how navigation flows are performing. Data collected is aggregated and anonymised where possible.
• Functional Cookies: Remember your preferences such as language settings, display options, and previously selected game categories to provide a more personalised experience on return visits.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content about 4dnow products. You may withdraw consent at any time via your account settings.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 4dnow Platform. For full details on the cookies in use, please refer to our Cookie Settings panel accessible from the Platform.

6. Security Measures

4dnow implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security framework includes:

• TLS 1.3 encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases, including KYC documents and financial records.
• Multi-factor authentication (MFA) options for member accounts to prevent unauthorised logins.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Role-based access controls ensuring that only authorised 4dnow personnel can access personal data, and only to the extent required for their specific duties.
• 24/7 automated intrusion detection and real-time security monitoring of our infrastructure.
• Documented incident response procedures to ensure rapid containment and notification in the unlikely event of a data breach.

While we take every reasonable precaution to safeguard your data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your 4dnow login credentials and for using a strong, unique password for your account.

7. Data Retention

4dnow retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable Malaysian law and regulatory obligations. Our standard retention periods are as follows:

• Account & Identity Data: Retained for the duration of your active membership and for a minimum of seven (7) years following account closure, in line with AML/CFT record-keeping requirements.
• Transaction Records: Retained for a minimum of seven (7) years from the date of the transaction.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction.
• Marketing Preference Records: Retained for three (3) years or until you withdraw consent, whichever is sooner.
• Technical / Log Data: Typically retained for twelve (12) months for security monitoring purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

8. Your Rights Under This Policy

As a 4dnow member and a data subject under Malaysian law, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our Privacy Team using the details in Section 12 below.

• Right of Access: You may request a copy of the personal data 4dnow holds about you, along with information about how it is processed.
• Right to Correction: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Withdraw Consent: Where we process your data based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your personal data while a dispute or query is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
• Right to Erasure: Subject to our legal retention obligations, you may request the deletion of your personal data from our systems. We will action verified erasure requests within thirty (30) days.

We will respond to all valid requests within thirty (30) days. In complex cases, we may extend this period by an additional thirty (30) days, in which case we will notify you of the extension and the reason for it.

9. Age Restriction — 21+ Only

4dnow's gaming services are strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under this age. As part of our registration process, all members are required to confirm their age and to complete identity verification before accessing real-money gaming features.

If we become aware that personal data has been collected from a person under 21 years of age without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the relevant account. If you believe a minor has registered on the Platform, please contact us at [email protected] immediately.

10. International Data Transfers

As an online gaming platform serving members across Malaysia, some of our third-party service providers and technology partners may be located in jurisdictions outside of Malaysia. Where personal data is transferred internationally, 4dnow ensures that appropriate safeguards are in place, including:

• Transferring data only to countries that provide an adequate level of data protection.
• Entering into data processing agreements that incorporate standard contractual clauses approved by the relevant regulatory authority.
• Implementing supplementary technical measures where necessary to ensure an equivalent level of protection to that provided under Malaysian law.

11. Changes to This Policy

4dnow reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. When we make material changes, we will notify you by posting the revised Policy on this page with an updated "Last Updated" date, and — where the changes are significant — by sending a notification to the email address associated with your 4dnow account.

We encourage you to review this Policy periodically. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 4dnow processes your personal data, please do not hesitate to reach out to our dedicated Privacy Team: